NURS 8302 Measurement Systems and Methods Discussion

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NURS 8302 Measurement Systems and Methods Discussion

NURS 8302 Measurement Systems and Methods Discussion

You are a DNP-prepared nurse working at a hospital focused on improving patient
satisfaction. After receiving care at your hospital, patients are provided a scorecard to
survey their patient experience. The patient surveys range in questions from wait time to
effectiveness of care, and these surveys provide your hospital with a scorecard indicating
how the hospital is performing against these metrics. Upon reviewing the scorecards, you
are able to highlight areas of improvement and areas of success, however, you find the
responses are often difficult to analyze, as there are a wide range of responses, and there
are many variables.

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The process of constructing a balanced scorecard for the tracking of patient satisfaction can be
controversial. For example, a hospital’s patient satisfaction scorecard provides a snapshot of
gathered data for the hospital, but the data may be out of context, which makes it difficult to
identify specific problems. It is evident that both scorecards and dashboards have a place in the
healthcare setting; however, will all organizations and accrediting bodies agree on the aspects of
implementation, data analysis, and levels of effectiveness?
For this Discussion, you will explore key indicators involved with the use of scorecards and
dashboards for tracking organizational performance. Reflect on a particular healthcare
organization or nursing practice with an established scorecard or dashboard measuring patient
experience.
To Prepare:
 Review the Learning Resources for this week, and reflect on how a healthcare
organization or nursing practice setting uses scorecards and dashboards.
 Select any healthcare organization or nursing practice setting that has an established
scorecard or dashboard measuring patient experience and improvement goals.
 Be sure to obtain an example of the scorecard or dashboard from the healthcare
organization or nursing practice setting (you selected) for this Discussion.
 Reflect on how these measurement systems and measurement methods may impact
organizational goal setting in the areas of overall performance and financial stability.
 Explore the key indicators involved with scorecards and dashboards, as well as the
external quality standards to which they are compared.
 Reflect on what the metrics used in the balanced scorecards and dashboards might mean
to your specific organization and/or nursing practice. Has your organization established
goals for these or similar metrics and are they currently being met? Why, or why not?

By Day 3 of Week 5
Post a brief description of the healthcare organization or nursing practice setting you selected.
Summarize the measures on the scorecard or dashboard in which patient experience of care is
measured, tracked, and used to set improvement goals. Be specific. Explain whether goals at
your organization are established, for these metrics you reviewed, and whether or not they are
currently being met. Then, describe the potential impacts of meeting or not meeting these metrics
for your healthcare organization, and explain why. Be specific and provide examples.
By Day 6 of Week 5
Read a selection of your colleagues’ responses and respond to at least two of your colleagues
on two different days by expanding upon your colleague’s post or offering an alternative
interpretation of the patient experience measures described by your colleague as they might
relate to your specific practice or organization.
Note: For this Discussion, you are required to complete your initial post before you will be able
to view and respond to your colleagues’ postings. Begin by clicking on the "Post to Discussion
Question" link and then select "Create Thread" to complete your initial post. Remember, once
you click on Submit, you cannot delete or edit your own posts, and you cannot post anonymously.
Please check your post carefully before clicking on Submit!
Submission and Grading Information
Grading Criteria

To access your rubric:
Week 5 Discussion Rubric

Post by Day 3 of Week 5 and Respond by Day 6 of Week 5

To Participate in this Discussion:
Week 5 Discussion
Rubric Detail
Select Grid View or List View to change the rubric's layout.

Content
Name: NURS_8302_Week5_Discussion_Rubric
 Grid View
 List View

 

Excellent
90–100

Good
80–89

Fair
70–79

Poor
: 0–69

Main Posting:

Response to the
Discussion
question is
reflective with
critical analysis
and synthesis
representative of
knowledge
gained from the
course readings
for the module
and current
credible sources.

Points Range: 40
(40%) – 44 (44%)
Thoroughly
responds to the
Discussion
question(s).
Is reflective with
critical analysis
and synthesis
representative of
knowledge gained
from the course
readings for the
module and
current credible
sources.
No less than 75%
of post has
exceptional depth
and breadth.
Supported by at
least three current
credible sources.

Points Range: 35
(35%) – 39 (39%)
Responds to most
of the Discussion
question(s).
Is somewhat
reflective with
critical analysis
and synthesis
representative of
knowledge gained
from the course
readings for the
module.
50% of the post
has exceptional
depth and breadth.
Supported by at
least three
credible
references.

Points Range: 31
(31%) – 34 (34%)
Responds to some
of the Discussion
question(s).
One to two
criteria are not
addressed or are
superficially
addressed.
Is somewhat
lacking reflection
and critical
analysis and
synthesis.
Somewhat
represents
knowledge gained
from the course
readings for the
module.
Cited with fewer
than two credible
references.

Points Range: 0
(0%) – 30 (30%)
Does not respond
to the Discussion
question(s).
Lacks depth or
superficially
addresses criteria.
Lacks reflection
and critical
analysis and
synthesis.
Does not represent
knowledge gained
from the course
readings for the
module.
Contains only one
or no credible
references.

Main Posting:

Writing

Points Range: 6
(6%) – 6 (6%)
Written clearly
and concisely.
Contains no
grammatical or

Points Range: 5
(5%) – 5 (5%)
Written concisely.
May contain one
to two
grammatical or

Points Range: 4
(4%) – 4 (4%)
Written somewhat
concisely.
May contain more
than two spelling

Points Range: 0
(0%) – 3 (3%)
Not written
clearly or
concisely.
Contains more

spelling errors.
Adheres to current
APA manual
writing rules and
style.

spelling errors.
Adheres to current
APA manual
writing rules and
style.

or grammatical
errors.
Contains some
APA formatting
errors.

than two spelling
or grammatical
errors.
Does not adhere
to current APA
manual writing
rules and style.

Main Posting:

Timely and full
participation

Points Range: 9
(9%) – 10 (10%)
Meets
requirements for
timely, full, and
active
participation.
Posts main
Discussion by due
date.

Points Range: 8
(8%) – 8 (8%)
Meets
requirements for
full participation.

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Posts main
Discussion by due
date.

Points Range: 7
(7%) – 7 (7%)
Posts main
Discussion by due
date.

Points Range: 0
(0%) – 6 (6%)
Does not meet
requirements for
full participation.
Does not post
main Discussion
by due date.

First Response:

Post to
colleague's main
post that is
reflective and
justified with
credible sources.

Points Range: 9
(9%) – 9 (9%)
Response exhibits
critical thinking
and application to
practice settings.
Responds to
questions posed
by faculty.
The use of
scholarly sources
to support ideas
demonstrates
synthesis and
understanding of
learning
objectives.

Points Range: 8
(8%) – 8 (8%)
Response has
some depth and
may exhibit
critical thinking or
application to
practice setting.

Points Range: 7
(7%) – 7 (7%)
Response is on
topic and may
have some depth.

Points Range: 0
(0%) – 6 (6%)
Response may not
be on topic and
lacks depth.

First Response:
Writing

Points Range: 6
(6%) – 6 (6%)
Communication is
professional and
respectful to
colleagues.
Response to

Points Range: 5
(5%) – 5 (5%)
Communication is
mostly
professional and
respectful to
colleagues.

Points Range: 4
(4%) – 4 (4%)
Response posed in
the Discussion
may lack effective
professional
communication.
Response to

Points Range: 0
(0%) – 3 (3%)
Responses posted
in the Discussion
lack effective
communication.
Response to

faculty questions
are fully
answered, if
posed.
Provides clear,
concise opinions
and ideas that are
supported by two
or more credible
sources.
Response is
effectively written
in standard, edited
English.

Response to
faculty questions
are mostly
answered, if
posed.
Provides opinions
and ideas that are
supported by few
credible sources.
Response is
written in
standard, edited
English.

faculty questions
are somewhat
answered, if
posed.
Few or no
credible sources
are cited.

faculty questions
are missing.
No credible
sources are cited.

First Response:
Timely and full
participation

Points Range: 5
(5%) – 5 (5%)
Meets
requirements for
timely, full, and
active
participation.
Posts by due date.

Points Range: 4
(4%) – 4 (4%)
Meets
requirements for
full participation.
Posts by due date.

Points Range: 3
(3%) – 3 (3%)
Posts by due date.

Points Range: 0
(0%) – 2 (2%)
Does not meet
requirements for
full participation.
Does not post by
due date.

Second
Response:
Post to
colleague's main
post that is
reflective and
justified with
credible sources.

Points Range: 9
(9%) – 9 (9%)
Response exhibits
critical thinking
and application to
practice settings.
Responds to
questions posed
by faculty.
The use of
scholarly sources
to support ideas
demonstrates
synthesis and
understanding of
learning
objectives.

Points Range: 8
(8%) – 8 (8%)
Response has
some depth and
may exhibit
critical thinking or
application to
practice setting.

Points Range: 7
(7%) – 7 (7%)
Response is on
topic and may
have some depth.

Points Range: 0
(0%) – 6 (6%)
Response may not
be on topic and
lacks depth.

Second
Response:

Points Range: 6
(6%) – 6 (6%)

Points Range: 5
(5%) – 5 (5%)

Points Range: 4
(4%) – 4 (4%)

Points Range: 0
(0%) – 3 (3%)

Writing Communication is
professional and
respectful to
colleagues.
Response to
faculty questions
are fully
answered, if
posed.
Provides clear,
concise opinions
and ideas that are
supported by two
or more credible
sources.
Response is
effectively written
in standard, edited
English.

Communication is
mostly
professional and
respectful to
colleagues.
Response to
faculty questions
are mostly
answered, if
posed.
Provides opinions
and ideas that are
supported by few
credible sources.
Response is
written in
standard, edited
English.

Response posed in
the Discussion
may lack effective
professional
communication.
Response to
faculty questions
are somewhat
answered, if
posed.
Few or no
credible sources
are cited.

Responses posted
in the Discussion
lack effective
communication.
Response to
faculty questions
are missing.
No credible
sources are cited.

Second
Response:
Timely and full
participation

Points Range: 5
(5%) – 5 (5%)
Meets
requirements for
timely, full, and
active
participation.
Posts by due date.

Points Range: 4
(4%) – 4 (4%)
Meets
requirements for
full participation.
Posts by due date.

Points Range: 3
(3%) – 3 (3%)
Posts by due date.

Points Range: 0
(0%) – 2 (2%)
Does not meet
requirements for
full participation.
Does not post by
due

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