NURS 675L End Users Support Discussion

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NURS 675L End Users Support Discussion

NURS 675L End Users Support Discussion

 

How does your facility support end-users when a new system
is implemented? Besides initial training, are the following provided: a user
manual, a help desk or ticketing system for issues, feedback surveys, etc.?
Review the specific items that are provided, discuss their value with your
peers, and list any suggestions you might have for improvement.

Part 6: Maintaining and Supporting Your Technology


Introduction to Maintaining and Supporting Technology in Education Organizations
Overseeing TechnologyConsidering Maintenance Services
Possible Indicators for Assessing Technology Maintenance
Establishing Maintenance Plans
Maintaining Software
Upgrading Software
Replacing and Re-deploying EquipmentConsidering Support Services
Possible Indicators for Assessing Technology Support
Establishing a Help Desk
Developing and Maintaining an Acceptable Use Policy
Monitoring Regular Use of the System
Assessing Ongoing User Needs
Accepting (and Refusing) Donations
Utilizing Volunteers
Finding Qualified Help


Introduction to Maintaining and Supporting Technology in Education Organizations

At some point (after a great deal of planning and even more hard work), the new computer technology will be up and running-the prospect of which sounds good, but can be anticlimactic. Is life in the organization perfect now? Probably not. Is it better than it was before? Probably so. But for this to be true, the technology has to be used, maintained, and supported properly. This includes all equipment, software, and network connections. Moreover, ongoing training and support must be provided to all user groups. Once these activities have been instituted, it is more likely there will be a dramatic difference in the way the organization operates.

Overseeing Technology

Several groups of individuals probably contributed both energy and expertise throughout the process of implementing the new or upgraded technology system. By now, it should be clear which people in the organization have the most interest in, enthusiasm for, and knowledge about technology. These are key people to help keep the system running smoothly after implementation has been completed. and they are prime candidates to serve on the Technology Oversight Committee.

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