DNP 805 Crisis in The Workplace and How you Dealt with it DQ

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DNP 805 Crisis in The Workplace and How you Dealt with it DQ

DNP 805 Crisis in The Workplace and How you Dealt with it DQ

 

DQ1

Using the concepts of
Coaching for Unending Change in Porter-O’Grady and Malloch, develop one
strategy for each that will combat the barriers to effective coaching; Use of
Power; Self Image; Knowledge; and Problem Solving. Use examples from your
practice setting.

DQ2

Does crisis assist in the
implementation of change? If so, how? Describe a situation where you have had
to deal with a crisis in the workplace and how you dealt with it.

What is the Crisis Management Cycle?

The crisis management cycle is a process for dealing with emergencies or crises with three tiers: preparedness, response, and recovery. It’s usually depicted as a circle, with one step leading to the next.

Preparedness

Preparedness starts with anticipating high-risk problems for a particular business. This may vary widely; different circumstances may pose dire problems for particular sectors while leaving other industries untouched.

With these situations in mind, companies can start contingency planning, whether this means stockpiling equipment and supplies for expected shortages, coordinating evacuation plans, or creating policies around sick leave.

Even before there is a crisis, companies should identify a dedicated crisis management team responsible for responding to emergencies and award them a budget so that when (and not if!) disaster strikes, they can hit the ground running.

Response

Once it becomes clear that a crisis is underway, the crisis management team can organize a response accordingly. It will be their duty to determine a plan of action, to communicate it clearly to employees and invested parties, and to make sure that everyone is on the same page.

Many crises cannot be anticipated (like COVID-19) which means each crisis management case will likely be different. To achieve the flexibility necessary to respond to any situation, businesses should designate lines of authority (who is in charge), means of coordination (how they communicate) and give key individuals the autonomy to react swiftly. Fluidity and a willingness to adjust course as new developments arise is key to crisis management.

Effective response teams will seek to:

1. Establish the Facts

During times of crisis, It is vital that businesses take the time to gather the facts of the situation and accrue data to better tailor their response. With more information, companies can better determine how the crisis will affect them in the long, short, and mid-term and strategize to mitigate the fallout.

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2. Collaborate Internally and Externally

Crisis management in an organization can be complex because of the number of people affected. Identify stakeholder groups: employees, customers, business partners, suppliers, shareholders, etc. How much information needs to be shared and with what frequency? It can be a delicate balance to keep all parties up to date without causing communication fatigue. The best strategy is to respond early and keep everyone in the loop about when updates will be issued. Show that the business is not just responding to a crisis, but actively managing it.

3. Communication, Communication, Communication

Communication is the key to effective crisis management in the workplace. A company’s messaging during a crisis should be consistent and authentic. Businesses should express sympathy and outline apprehensions and how they are being addressed. It will be vital to communicate with employees regularly. Transparency will help to foster engagement and win support.

Recovery

As the crisis winds down, it will be important that the company support employees as things transition back to normal. This is a pivotal moment in emergency crisis management because it affords time for reflection. What went well with the response and what was ineffective? Leaders should take this time to consider how to improve the response for the next crisis.

crisis management

Leadership in Times of Distress

Leaders have an important role to play in crisis management. Research has determined five critical tasks at which that strong leaders excel in times of crisis:

    • Sense making: Appraise the situation and the level of threat.
    • Decision making: Take responsibility by making decisions independently and also know when to delegate.
    • Meaning making: Reduce uncertainty and show others what needs to be done.
    • Terminating: Determine when the emergency state is over and it is time to get things back to normal.
    • Learning: Guide efforts to learn from and improve efforts from one crisis to the next.

Leaders with these abilities can guide their businesses through the storm.

Crisis Management and COVID-19

Some crises cannot be prepared for. COVID-19 poses both a public health and economic crisis and has elicited legislative responses at the regional and national levels. It may be unclear as of yet how to move forward.

What is clear is that it is imperative that the HR department step up to build trust and emphasize the importance of human capital in a company’s crisis management strategy.  Effective crisis management in the workplace will build employee’s confidence in the company and ultimately help the business to succeed.

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