Assignment: NURS 4455 Communication Error

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Assignment: NURS 4455 Communication Error

Assignment: NURS 4455 Communication Error

Module 4 Assignment 2

Question 1 Think of a leader who espoused one message and then acted in a different manner. How did it affect the leader’s ability to be an effective leader? How did it change how you personally felt about the leader? Do you feel that leaders who have lost their “authenticity” can ever regain the trust of their followers?

Question 2 Has there been a situation during your career when you made a communication error? If so, how did you resolve it?

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UTA NURS 4455 Communication Error

What is effective nurse communication?
Benefits of effective communication in nursing require an understanding of the patient and the experiences they express, NIH says. This communication “requires skills and simultaneously the sincere intention of the nurse to understand what concerns the patient.” Nurses, to be successful, must understand the patient’s needs, as well as convey the patient’s communicated message back. “It is a reflection of the knowledge of the participants, the way they think and feel and their capabilities.”

To achieve the best communication with patients, nurses must be prepared to learn, understand and apply various aspects and applications of communication in various fields of nursing. Emphasis must be placed “on the importance of communication between nurse and patient and nursing education must focus on the communication skills of nurses.”

Likewise, (patient) communication is rarely “unidirectional” and the failure by nurses to recognize two-way communication can lead to negative conclusions and attitudes. However, communication is not only verbal; it can happen without words, and is an ongoing process. Non-verbal communication is expressed by facial expressions, gestures, posture and physical barriers, such as distance.

Nurses must be able to analyze patient communications during stressful situations and understand non-verbal cues to ensure patient safety. Additionally, nurses must understand that no two people communicate in exactly the same manner. Listening is important in communication; listening lets a nurse assess a situation to formulate a response for care.

Communication in nursing
Nurse and patient communication begin at first contact; at the initial moment of patient care. This communication lasts the duration of the care cycle. For the most benefit, the patient must feel comfortable, which requires a peaceful and private environment (as much as is allowed) and confidentiality. If such an environment is not made available, the patient may rescind speaking openly. Time also is a required element of quality communication between a nurse and patient. It takes time to create confidence necessary to best support the patient. “The patient who has the undivided attention of the nurse reveals his problem sooner, with the satisfaction that the nurse has listened and observed him,” the NIH paper, “Communication in Nursing Practice” points out.

 

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